Hotel Front Desk Associate

About the Role

As a receptionist at Jinlong International Hotel, handle front desk reception and provide professional, welcoming service to ensure a positive guest experience.

Responsibilities

• Know the shift's reservations and handle bookings by phone, in person, and online.
• Maintain accurate room availability and rate information and check in guests from different booking channels.
• Handle extensions of stay and room changes.
• Answer front desk calls, send and receive faxes, and relay information promptly and accurately.
• Handle guest checkout and billing.
• Explain hotel promotions to guests.
• Provide front desk equipment rental and luggage storage services.
• Answer inquiries about nearby facilities, local and intercity transport, attractions, entertainment, and shopping.

Requirements

• Aged 20–35, any gender, with a neat appearance and proportionate build.
• Associate degree or above.
• Polite, welcoming, approachable, and fluent in standard Mandarin.
• Communication skills and a service-oriented attitude.
• Good verbal communication and adaptability.